24/7 Coverage Gaps
Bridge monitoring and response gaps with continuous vigilance and action.
Offshore resource acceleration for MSPs
Your 24x7 NOC and SOC Partner for Faster MSP Go-To-Market
NexOp delivers dedicated, fully managed NOC, SOC, and Tier-1 Helpdesk teams that plug directly into your stack. We operate as an extension of your team to improve uptime, strengthen security, and reduce operating cost.
- Unified NOC + SOC delivery with white-label support options for MSPs.
- Coverage across monitoring, incident response, ticketing, and escalation.
- Scalable offshore staffing model aligned to your SOPs and SLAs.
Challenges to Solutions
Modern MSP growth is blocked by operations gaps
NexOp closes those gaps with a single operating layer for uptime, security, and support.
Skill Shortages
Add certified engineers instantly without the hiring delays of in-house buildout.
High Operational Costs
Reduce cost pressure with offshore delivery that keeps quality and accountability high.
Compliance and Security Risks
Support audit readiness, strong controls, and resilient security operations.
Services
Three integrated service pillars
Network Operations Center (NOC)
- 24x7 infrastructure, server, and network monitoring
- Patch and update management
- Backup monitoring and verification
- Incident detection and remediation
- SLA-driven response and escalation
Security Operations Center (SOC)
- 24x7 threat monitoring and alert triage
- SIEM monitoring and management
- Vulnerability management support
- Incident response and escalation workflows
- Security reporting and compliance support
Tier-1 Helpdesk Support
- End-user issue handling and remote troubleshooting
- Ticket ownership with structured escalation
- SLA-based service delivery
- White-label support for MSP client environments
- Consistent user communication and closure quality
How It Works
A repeatable operating model for reliable outcomes
Engage and Align
Define goals, KPIs, tools, communication cadence, and success criteria.
Onboard and Build SOPs
Map assets, workflows, escalation paths, and handoff models to your standards.
Operate 24x7
Run NOC, SOC, and Helpdesk processes with tight SLA adherence and reporting.
Report and Optimize
Deliver executive visibility, compliance evidence, and continuous improvement.
Business Benefits
What this enables for MSP and enterprise teams
Enhanced Uptime
Proactive monitoring and early remediation keep systems available.
Fortified Security
Continuous detection and controlled response reduce threat exposure.
Guaranteed Compliance
Audit-aligned workflows and reporting support regulated operations.
Reduced Operational Costs
Lower overhead than in-house teams while preserving service quality.
Increased Efficiency
Structured processes and automation accelerate issue resolution.
Scalability and Flexibility
Scale capacity up or down without long hiring cycles.
Why NexOp
Built to function as your remote operations command center
NexOp combines offshore delivery efficiency with disciplined execution so MSPs can launch, scale, and support customers faster.
- Dedicated certified engineering teams
- Global delivery model for round-the-clock continuity
- Seamless integration with existing tools and SOPs
- Cost-effective alternative to in-house expansion
- Flexible engagement models for changing demand
Who We Serve
Coverage for MSPs, IT providers, and enterprise teams
Managed Service Providers (MSPs)
IT Service Providers
Mid-size and Enterprise IT Teams
Healthcare and Financial Services
Education and Multi-site Organizations
Compliance-heavy Environments
Contact
Start with a focused consultation
Tell us your current operating model, tool stack, and SLA expectations. We will map the right offshore NOC, SOC, and Helpdesk coverage for your go-to-market goals.
- Email: hello@nexop.com
- Service Window: 24x7 follow-the-sun operations
- Delivery: Dedicated pods aligned to your workflows